Refund policy

At Shop Shiny Store, we strive for your satisfaction with every purchase. Should you need to return an item, please review our return policy below:

30-Day Return Policy: You have 30 days from the date of receipt to request a return.

Eligibility Criteria:

• Items must be in the same condition as received, unworn or unused, with tags, and in original packaging.
• Provide proof of purchase or receipt.

Initiating a Return: Contact us at sales@shopshinystore.com to start the return process. Once accepted, we'll provide a return shipping label and instructions. Unauthorized returns will not be accepted.

Damages and Issues: Inspect your order upon delivery. Contact us immediately if you receive a defective, damaged, or incorrect item.

Non-Returnable Items: Certain items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Beauty products, hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

Exchanges: To expedite the exchange process, return the original item and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: For orders shipped to the European Union, you have 14 days to cancel or return your order without justification, provided the item meets the eligibility criteria.

Refunds: Upon receiving and inspecting your return, we'll notify you of the approval status. Approved refunds will be processed within 10 business days to your original payment method. Note that it may take additional time for your bank or credit card company to process the refund.

If it's been more than 15 business days since return approval, please contact us at sales@shopshinystore.com.

Thank you for shopping at Shop Shiny Store!